Skills & Competencies for Systems Support Assistant

Systems Support Assistant job profile

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JOB SUMMARY for Systems Support Assistant

Assists in the installation, maintenance, and general support of systems.

JOB RESPONSIBILITIES for Systems Support Assistant

Assists users with questions or problems. May help perform system backups and recovery and install new software.

Systems Support Assistant SALARY RANGE

BASE 50%
$61,919
TOTAL 50%
$62,890
Job Level
A02
Job Code
IT10000293
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Systems Support Assistant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Systems Support Assistant skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Systems Support Assistant

1 Job Family Competencies – Remote Support
Proficiency Level -2
Skill definition-Leveraging support tools and software to provide remote and instant access in addressing issues on customers' device.
Level 1 Behaviors
(General Familiarity)
Cites examples of possible challenges and limitations of remote support.
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Level 2 Behaviors
(Light Experience)
Conducts follow-up calls to remote support customers to receive service quality feedback.
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Level 3 Behaviors
(Moderate Experience)
Checks interaction with customers to maintain required performance metrics in remote support.
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Level 4 Behaviors
(Extensive Experience)
Advices and guides teams in reducing average call handling in resolving issues requiring remote support.
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Level 5 Behaviors
(Mastery)
Adapts to industry best practices in remote support delivery to enhance the quality of our services.
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2 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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3 Systems Support Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Systems Support Assistant
Proficiency Level - 4
5 Competency for - Systems Support Assistant
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Systems Support Assistant

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 Systems Support Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Systems Support Assistant
Proficiency Level - 4
5 Competency for - Systems Support Assistant
Proficiency Level - 5

Summary of Systems Support Assistant skills and competencies

There are 0 hard skills for Systems Support Assistant.
9 general skills for Systems Support Assistant, Remote Support, Technical Support, DevOps, etc.
6 soft skills for Systems Support Assistant, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Systems Support Assistant, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be proficient in Time Management.

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